Legal Agreements

World Wide Technology Group, Solutions Provider

Privacy Policy Agreement

The following is our Privacy Policy which you agree to when using our services.

World Wide Technology Group "Privacy Policy"

Terms:-

When seen below "WWTECH" means "World Wide Technology Group"

WWTECH respects and values your privacy.  That’s why we have established this Privacy Policy (referred to as the “Privacy Policy” herein) – so that we can disclose what information we collect about you and how we use, store and disclose such information.  We want to help you make an informed decision about whether or not to share your information with us.

WWTECH reserves the right to revise, modify, add or remove provisions to this Privacy Policy at any time.  In the event that we do so, we will notify you in accordance with the notice provisions of our Terms of Service.  Take note of the ‘Last Updated’ date listed at the foot of this Privacy Policy.  If we make changes to this Privacy Policy, we will update that date to notify you of the date of such changes.  By continuing to use the Website after receiving notice of the updated Privacy Policy, you acknowledge that you have read and understand the revised Privacy Policy.

Capitalized terms in this Privacy Policy have the meaning given to such terms in our Terms of Service.

How does WWTECH collect information from you?
WWTECH collects information from you when you send it to us directly by filling out forms on the Website (including any application you may make for Services or the Software), corresponding with us by e-mail, writing to us by post, or speaking to us by telephone. We also collect information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods we use to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.

What information does WWTECH collect?
Personal Information.
WWTECH may collect information from you which may be personally identifiable such as names, addresses, telephone numbers, fax numbers, physical addresses, email addresses, credit card number (in the case of direct customers) and, if applicable, company names, addresses, telephone numbers, fax numbers, physical addresses, email addresses, credit card numbers or tax ID numbers as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organization (collectively, in formation of this nature shall be “Personal Information”).

Non-Personal Information.
WWTECH may collect non-personally identifiable information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your ISP, your IP address, which pages you view on the Site and the time and duration of your visits to the Site (collectively, “Non-Personal Information”).  WWTECH associates Non-Personal Information with Personal Information if you register with the Site.

User Communications.
If you communicate with us, we may collect information relating to that communication whether it takes the form of email, fax, letter, forum posting, testimonials or any other form of communication between you and WWTECH or Submitted by you to the Site (collectively, “User Communications”).

Server Information.
If you use one of our software products such as our proprietary Web Hosting, Billing and Automation Solution, we may collect certain information concerning such software and concerning the server upon which the software operates.  This information includes without limitation: (a) the licensed or unlicensed status of the software; (b) the source from which the license for the software was obtained (i.e., WWTECH or a WWTECH affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”).  Additionally, “Server Information” may also include (x) information collected by WWTECH from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and (y) information collected from you by WWTECH in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the root directory of the server upon which you installed the WWTECH software and any affected accounts including email accounts, MySQL accounts and other accounts.

How does WWTECH use and store the information it collects?
As a general matter, WWTECH may use the information you disclose to us to improve and provide the Site, the Services and our other products and services, and for the specific purpose that you gave us the information.  More specific details on how we use your information follow below.

We may use Personal Information to create and authenticate your account, to process transactions you request such as software license purchases, to provide you with the newsletters and mailing lists that you sign up for, to provide you with customer and technical support and to communicate with you about your account and our products and services.  We may also use Personal Information to offer, market or advertise to you WWTECH products and services.  While such WWTECH products and services may reference, incorporate or include third-party products and services, WWTECH will not use your Personal Information to independently offer, market or advertise third-party products and services unless we first obtain your consent to do so.  You may update your Personal Information with us, but we may maintain records of Personal Information you disclose to us indefinitely.

We may use User Communications in the same ways we use Personal Information.  If you communicate with us for a particular purpose, we may use your User Communications for that purpose.  For example, if you contact us for technical support, we may use your communications to provide technical support to you.  We may maintain records of User Communications you transmit to us indefinitely.

WWTECH may use Non-Personal Information to maintain, evaluate, improve and provide our Site, the Services and any other WWTECH products and services.  We may retain Non-Personal Information indefinitely.

We may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide WWTECH products and services.  We may also use such information to investigate unlicensed (and therefore unauthorized) uses of our software.  WWTECH may maintain Server Information indefinitely.

Where is your data stored?
WWTECH IS A GLOBAL COMPANY AND YOUR DATA WILL NOT NECESSARILY BE HELD IN THE EU. YOUR DATA MAY BE TRANSFERRED TO OUR US OFFICE AND BY ACCEPTING OUR TERMS OF SERVICE AND/OR A SOFTWARE EULA, YOU ARE EXPLICITLY CONSENTING TO THIS TRANSFER AND STORAGE TAKING PLACE.

How does WWTECH disclose the information it collects?
Except as disclosed in this Privacy Policy, WWTECH does not share your Personal Information with unaffiliated third parties other than is set out in this Privacy Policy.  WWTECH will never disclose your Personal Information to an unaffiliated third party for the purposes of email or other marketing unless we first obtain your consent to do so.

WWTECH cannot be responsible for protecting your information if you share such information in publicly available sections of the Site such as the user forums or testimonials section.  You should use your own judgment in disclosing this information on the Site.

In the event that WWTECH is purchased by another company, merges with another company or has a substantial portion of its assets purchased by another company, WWTECH may share your information with that company.  In such an event, we will notify you in accordance with the notice provisions of the Terms of Use.

We may share your information with third parties as permitted or required by Applicable Law, by a court order or by another judicial or governmental request.  We may also disclose your information if we determine that such disclosure us necessary to protect WWTECH’s rights and remedies or is necessary for national security, law enforcement, or other issues of public importance.  Such disclosures could take place in the context of an investigation or to prevent or take action against illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of WWTECH’s Terms of Service, applicable EULAs or other WWTECH agreements, or as otherwise required by Applicable Law.

WWTECH may disclose your information to affiliated third parties that assist us in providing maintaining, evaluating, improving and providing the Site, the Services and any other WWTECH products and services.  WWTECH may disclose your information to affiliated third parties for the purposes of offering, marketing or advertising WWTECH products and services to you (such WWTECH products and services may reference, incorporate or include third-party products and services).  In such an event, WWTECH will take reasonable measures to prevent such affiliated third parties from using your information for other purposes.

Does WWTECH use cookies and web beacons?
Yes, WWTECH uses cookies to keep you logged in after you log in to the Site.  Otherwise, you would have to log in again for each page of the Site that you visit.

Cookies are also used in Google Analytics tracking and for the tracking of referrals (if applicable).

Cookies are small text files placed on your computer by WWTECH.  They may be associated with your Personal Information by WWTECH, but they do not contain your Personal Information.  WWTECH does not use web beacons.

How does WWTECH protect Personal Information and other information about you?
WWTECH takes reasonable steps to protect the information we collect about you.  Additionally, we may supply you with tools to evaluate the strength of the password you select for the Site.  No security measures are foolproof, and WWTECH cannot guarantee the security of your information other than to take reasonable steps to protect it.  In the event that WWTECH becomes aware of a security breach, unauthorized disclosure or inadvertent disclosure concerning your information, you agree that WWTECH may notify you of such an event using the notice provisions of the Terms of Use.

You are responsible for maintaining your account’s security (as more specifically explained in the Terms of Use).

Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info[at]WWTECH.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

What if you have questions, comments or complaints about this Privacy Policy?
Please feel free to direct any questions, comments or complaints regarding this Privacy Policy using the contact information listed in the Notices section of the WWTECH Terms of Use.  It is WWTECH’s policy to investigate and attempt to resolve all formal written complaints we receive concerning this Privacy policy.  WWTECH will cooperate with appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between WWTECH and an individual.

9.14    Time-Limited Claims.  Regardless of any Applicable Law to the contrary, you agree that any claim or cause of action arising out of or related to the Software or this Agreement, must be filed within one year after such claim or cause of action arose or be forever barred.

Terms of Service

The following is our Terms of Service which you agree to by installing or otherwise using our software.

World Wide Technology Group "Terms Of Service"

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE YOU USE THE WEBSITE OR ATTEMPT TO ACCESS ANY SERVICES. THIS IS A BINDING LEGAL AGREEMENT BETWEEN YOU AND WWTECH.

These terms (the “Terms of Service”) apply to your use of www.worldwidetech.com.au (the “Website”) and any purchase or use by you of any services that may be made available to you through it (“Services”).

WWTECH Limited reserves the right to amend or update these Terms of Service at any time, with or without notice. Such changes shall take effect immediately and shall apply to all subsequent use by you of the Website or Services.

Accessing the Website
We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. WWTECH will not be liable to you if for any reason the Website is unavailable at any time or for any period.

Accounts and Passwords
If you choose, or you are provided with, any form of user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must notify us immediately.

Service Provision and End User License Agreement
You agree that the WWTECH Software (the “Software”) is supplied by WWTECH Limited (“We-Capture”), and is licensed, not sold, under the terms of its End User Licence Agreement (“EULA”) and that the EULA will govern all use of the Software by you. You accept that you have no right to use the Software without agreeing to the terms of the EULA in full.

A Software licence offered to you via the Website may be a ‘Leased Software Licence’ or an ‘Owned Software License’. The licence’s type will affect your rights under it. A licence’s type will be clearly labelled at the point of purchase.

License holders are not permitted to “borrow”, “lend”, “sell” or in any other way transfer licenses or use of the Software to any third parties except in the case of an ‘Owned Software License Transfer’ as detailed below. Any breach by you of this this term of the Terms of Service shall cause all use by you of the Software to be revoked and terminated immediately and without WWTECH incurring any liability.

The EULA Agreement is included in the WWTECH download package. By installing, copying, or otherwise using WWTECH, you agree to be bound by the terms of the EULA.

WWTECH Limited reserves the right to refuse service to any individual or organisation at its discretion. WWTECH reserves all rights in, and all ownership of the Software.

Renewals & Payments
Payments made in respect of the Software are accepted via both PayPal and Credit Card. Software licenses automatically renew at the conclusion of each month until cancelled. Payment is due on the anniversary of the date of signup each month. If payment is not received within 5 days of the due date, WWTECH will suspend the license until full payment is received and reserves the right to suspend any and all related services for the account in question.

For all other Services, payments shall be due in advance of any work commencing. WWTECH reserves the right to invoice for Services in instalments, with payment being split into multiple payments, including without limitation arrangements whereby 50% of the price is paid prior to any work commencing, and the remainder is invoiced upon completion.

Should WWTECH receive a chargeback or disputed payment, all services will be revoked until any disputed amounts have been repaid plus any fees incurred.

Delivery
All licenses shall be issued instantly upon WWTECH receiving to its satisfaction confirmation of receipt of payment from the chosen gateway processor. Should your payment be identified as fraudulent or otherwise unlawful, irregular or contrary to this Terms of Service or our EULA, the relevant license will be suspended and you will be liable to repay the relevant amount any fees incurred (including for the avoidance of doubt, any relevant payment processing fees).

Our professional setup & installation services usually take between 24 & 48 hours to complete, but this is not a guaranteed turnaround time, and at peak times such as new releases, they may take longer.

30 Day Money Back Guarantee
In the unlikely event that you are not completely satisfied with our Software we are, subject to the terms of this clause, happy to provide you with a full refund for the cost of your license. To claim a refund under this money back guarantee you simply need to submit a cancellation request from our members area within 30 days of the original purchase date, stating why the Software was not to your satisfaction and your money will be refunded in full.

The Money Back Guarantee applies to new clients only, this applies to license & addon/service related charges, however services that have commenced, or provided by third parties are not eligible for refund. To clarify, a new client is determined by both the registered client information and the domain that the WWTECH license is installed on, meaning that if there is a record of WWTECH having been used in the past by either the same company or person, or on the same domain, then you will not be eligible for refund under our Money Back Guarantee. If we offer products and services that are provided by third parties, those products and/or services will be subject to the policies of the third party provider regardless of whether those products and/or services appear to be provided by us.

Cancellations & Refunds Policy
Leased Software Licences may be cancelled at any time. No notice period is required, and cancellation shall be effective from the date the cancellation request is made or processed. Requests for cancellation should be submitted from our members area at www.worldwidetech.com.au/members/cancel.php.

Any monies paid for Leased Software Licence renewals prior to a cancellation request being submitted are non-refundable. The same applies to any Services; once a Service has been started, any fees paid in respect of that Service shall be non-refundable.

WWTECH reserves the right to cancel Services and access to the Service at any time. If a customer breaks the terms of the EULA or Terms of Service, a refund will not be available.

Outside the 30 Day Money Back Guarantee period, refunds are only issued for Software failure (where the Software materially fails to perform in accordance with its specification). Refunds are not issued for server failure/issues, lack of features, lack of technical sophistication or if your server does not meet the Software Requirements. Refunds are determined on individual circumstances and only issued once our technical staff determine that WWTECH has a fault causing it to not run on your server. Installation charges are not refundable under any circumstances. Refunds are not available after 1 month from the purchase date.

License Transfer Policy
WWTECH permits Owned Software Licenses to be re-sold or transferred once per license key (fees apply) pursuant to the terms of transfer set out in the EULA. Owned Software Licenses are not eligible for transfer until at least 3 months have passed from the date of purchase. Owned Software Licences obtained via a reseller are excluded from this policy and are not eligible for any re-sales or transfers. Leased Software Licences cannot be re-sold or transferred under any circumstances.

Before any sale or transfer, please contact us to verify eligibility of your license key. Upon request of the transfer, we will issue an invoice for the license transfer fee (currently $60). Once paid, we will request from you the name, email address and details of the new owner for the license to be transferred to. All transfers are final and cannot be reversed.

Addons may be transferred between licenses within your own client account but not resold or transferred to other accounts.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Trademarks
The Website and the Software contain references to many companies that the Software is integrated with for payments and other related services. WWTECH and the WWTECH logo are trademarks of WWTECH Limited. Registered in Australia. All rights reserved. All other trademarks are the property of their respective owners.

No reliance on information
The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user of the Website for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, the Website; or
use of or reliance on any content displayed on the Website.
Under no circumstances shall WWTECH be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are using this Website as a consumer, please note that you are expressly prohibited from using the Website for any purpose other than commercial or business purposes.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked to from the Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Viruses
We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site
You may link to the home page of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

Applicable law
Please note that these Terms of Service, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.

9.    Miscellaneous.

9.1  Force Majeure.  No party will be liable for any failure or delay in performance of any of its obligations hereunder if such delay is due to acts of God, fires, flood, storm, explosions, earthquakes, general Internet outages, acts of war or terrorism, riots, insurrection or intervention of any government or authority; provided, however, that any such delay or failure will be remedied by such party as soon as reasonably possible.  Upon the occurrence of a force majeure event, the party unable to perform will, if and as soon as possible, provide written notice to the other parties indicating that a force majeure event occurred and detailing how such force majeure event

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